FAQ
Frequently Asked Questions
FAQ
Frequently Asked Questions
Need any Help?
FAQs
Buying Ford Genuine Parts and Ford Motorcraft® Parts from a Ford Dealership ensures you get the highest quality parts designed specifically for your vehicle. Ford Genuine Parts and Ford Motorcraft® Parts are competitively priced. Their reliability and compatibility make them a better investment in the long run. Always consult your Dealer for the best advice and options tailored to your specific needs.
What is the Trade Club Program?
The Ford Trade Club is a membership program supported by Ford for Non-Ford Franchised Repairers, Motor Body Repairers, Fleet Customers and Parts Resellers. Members can purchase Ford Genuine Parts and Ford Motorcraft® Parts through an authorised Ford Dealer. Be the first to hear about exclusive offers.
Can a customer get rewards if not registered as a member?
No. Benefits and rewards are only reserved for registered members. But any customer can still purchase Ford Genuine Parts and/or Ford Motorcraft® Parts from Ford Dealers.
After becoming a member, am I restricted from purchasing parts from any Ford Dealer?
Members can purchase Ford Genuine Parts from any Ford Dealer.
How can I Order parts?
Contact your preferred Dealer to order parts.
Can I still order parts without being a member?
Yes. Parts can be ordered without being a member. But to receive exclusive rewards and benefits you must become a Ford Trade Club Member.
Is there a limit to the number of rewards
I can receive?
No. There is no limit on the amount of rewards you can receive.
How do I earn rewards & discounts?
Purchase Ford Genuine Parts and/or Ford Motorcraft® Parts, which are available to view on our membership portal. Once the transaction is completed, you will earn rewards & discounts where applicable on your purchases. Please allow at least 1 week for your latest purchase spend to reflect on the system.
What is the difference between each tier level?
Please click HERE to learn more.
Can my tier status change?
Your new tier status is updated based on your transaction in the past 4 months / prior campaign period. A 4 month period is between 1st March to 30th June or 1st August to 30th November of each year. There are different benefits for each tier level. Tier adjustment will happen on 1st January and 1st July of every year. For example, If you previously spent R1,250,000 to R1,999,999 from 1 March to 30 June you are a Gold Member and if you spend R2,000,000 from 1 August to 30 November you are now a Platinum member qualifying for higher incentives.
Ford Certified Collision Network Applications
Note that Ford Certified Collision Network applications are open to all panel shops via the AutoMatrix website.
Steps to follow – new application:
- Please go to the APPLICATIONS page on the Automatrix website www.automx.co.za.
- Click on Apply For Approval.
- Start the online process by following the 4 steps.
- Login to access all the information you require to become approved.
The portal will automatically save your progress as you proceed through the application.
NB: Please ensure you allow pop-ups for the website on your browser to avoid any issues with the process.
- Panel shops are required to submit their application by completing the application and self-evaluation on the website.
- The application will be submitted to Ford provided the panel shop passes the self-evaluation and AutoMatrix will schedule and audit – regardless of the panel shop’s size or geographical location.
- Should the panel shop pass the physical audit of its administration systems, premises, staff and equipment, the shop will be granted Ford approval.
Feel free to contact Candice Symonds (candice@automx.co.za) if you require any assistance with the application process.
Find a Participating Dealer
Looking for a Participating Ford Dealership in your area? Use our Find a Dealer tool to locate your nearest Ford Dealer. Simply enter your location, and we’ll show you a list of Participating Ford Dealerships in your area. Experience the quality and service of Ford, right in your neighborhood.